Terms of Service

1. About These Terms

1.1 Introduction

These Terms of Service ("Terms") govern your use of the Drive Aurora website (drive-aurora.com) and the purchase of products and services from Drive Aurora Limited ("we," "us," or "our").

1.2 Company Information

Drive Aurora Limited is a company incorporated in England and Wales with company number 12345678. Our registered office is at 42 Fitzroy Street, London W1T 6EB, United Kingdom. We are registered for VAT under number GB123456789.

1.3 Acceptance of Terms

By using our website, placing an order, or using our services, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our website or services.

2. Products and Services

2.1 Product Descriptions

We make every effort to ensure that product descriptions, specifications, and pricing information on our website are accurate. However, we do not warrant that all information is completely accurate, reliable, current, or error-free.

2.2 Availability

All products and services are subject to availability. We reserve the right to discontinue products or services at any time without notice. If a product becomes unavailable after you place an order, we will notify you promptly.

2.3 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice. The price applicable to your order will be the price displayed at the time you place your order.

3. Ordering and Payment

3.1 Order Process

When you place an order through our website or with our sales team, you are making an offer to purchase products or services. We reserve the right to accept or decline your order at our sole discretion.

3.2 Order Confirmation

Once we accept your order, we will send you an order confirmation email. This constitutes acceptance of your offer and forms a binding contract between us.

3.3 Payment Terms

• Payment is due in full before delivery unless otherwise agreed in writing
• We accept major credit cards, bank transfers, and other payment methods as specified
• For commercial customers, payment terms may be agreed separately
• All payments must be made in British Pounds unless otherwise agreed

3.4 Failed Payments

If payment fails or is declined, we may suspend or cancel your order. We reserve the right to charge fees for failed payment attempts as permitted by law.

4. Delivery and Installation

4.1 Delivery

We will deliver products to the address specified in your order. Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control.

4.2 Installation Services

Professional installation services are available for most products. Installation terms and conditions will be provided separately and form part of the overall agreement.

4.3 Risk and Title

Risk in products passes to you upon delivery. Title to products passes to you upon full payment.

5. Returns and Cancellations

5.1 Consumer Rights

If you are a consumer, you have the right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations 2013, unless the products are customised or personalised.

5.2 Return Conditions

• Products must be returned in original condition and packaging
• You are responsible for return shipping costs unless the product is faulty
• Refunds will be processed within 14 days of receiving returned items
• Installation services cannot be returned once completed

5.3 Faulty Products

If you receive a faulty product, please contact us immediately. We will arrange collection and provide a full refund or replacement at no cost to you.

6. Warranties and Guarantees

6.1 Product Warranties

All products come with manufacturer warranties as specified. We also provide additional guarantees on our installation services. Warranty terms vary by product and will be provided with your purchase.

6.2 Limitation of Warranties

Except as required by law, we provide no warranties beyond those expressly stated. We disclaim all implied warranties to the maximum extent permitted by law.

6.3 Warranty Claims

To make a warranty claim, contact our customer service team with proof of purchase and details of the issue. We will investigate and respond within a reasonable timeframe.

7. Limitation of Liability

7.1 General Limitations

Our liability to you is limited as follows:

• We exclude liability for indirect, special, or consequential losses
• Our total liability shall not exceed the amount paid by you for the relevant product or service
• We are not liable for losses caused by your failure to follow instructions

7.2 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of terms implied by law that cannot be excluded
• Any other liability that cannot be excluded by law

8. Website Use

8.1 Permitted Use

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable laws or regulations
• Transmit any harmful or malicious code
• Attempt to gain unauthorised access to our systems
• Use automated systems to access the website without permission

8.2 Intellectual Property

All content on our website, including text, graphics, logos, and software, is protected by intellectual property rights. You may not reproduce, distribute, or create derivative works without our written permission.

8.3 User Content

If you submit content to our website (such as reviews or comments), you grant us a licence to use, reproduce, and display such content for our business purposes.

9. Data Protection and Privacy

We process your personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing. Please review our Privacy Policy for detailed information.

10. Third-Party Services

10.1 Integration Services

Our products may integrate with third-party services and platforms. We are not responsible for the availability, functionality, or terms of use of third-party services.

10.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites. Your use of third-party websites is at your own risk.

11. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, industrial disputes, or technical failures.

12. Termination

12.1 Termination by Us

We may terminate or suspend your access to our services immediately if you breach these Terms or for any other reason at our sole discretion.

12.2 Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination shall remain in effect.

13. Governing Law and Jurisdiction

13.1 Governing Law

These Terms are governed by and construed in accordance with English law.

13.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the English courts, unless you are a consumer resident in Scotland or Northern Ireland, in which case you may bring proceedings in your local courts.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by email. Continued use of our services after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other terms referenced herein, constitute the entire agreement between you and us regarding the use of our website and services.

17. Contact Information

If you have questions about these Terms, please contact us:

18. Alternative Dispute Resolution

If you are a consumer and have a complaint about our products or services, you may be able to use alternative dispute resolution services. We are committed to resolving disputes amicably and will provide information about relevant schemes upon request.